Please contact customer service for details on returning any item. Items that are consumables are not returnable after opening. Grills, smokers, parts, etc., can be returned with cause. In most instances however they are covered by a manufacturer's warranty. In all cases we want customers to be satisfied and to come back again and again.
In case of a problem, call 812-248-2233
9 a.m to 5 p.m. EST. Please leave a message if calling after hours or on weekends.